Shipping policy
We're committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review the details below.
📦 Shipping Destinations
We currently deliver to:
- 🇦🇪 United Arab Emirates (UAE)
- 🇸🇦 Kingdom of Saudi Arabia (KSA)
🚚 Order Processing
- Orders are processed within 1–2 business days
- Orders placed on weekends or public holidays will be processed the next business day
📍 Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| 🇦🇪 UAE | 1–3 business days |
| 🇸🇦 KSA | 3–5 business days |
Delivery times may vary depending on your city and courier availability.
💳 Shipping Rates
- UAE: AED 15 — Free shipping on orders over AED 150
- KSA: SAR 20 — Free shipping on orders over SAR 200
Shipping costs are calculated automatically at checkout based on your delivery location.
🧾 Order Tracking
Once your order ships, you'll receive a confirmation with a tracking number so you can monitor your delivery in real time.
🛑 Shipping Delays & Exceptions
Delays may occasionally occur due to customs procedures, public holidays, weather conditions, or courier interruptions. We appreciate your patience in such cases.
📨 Incorrect Address Policy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information.
🔄 Returns & Refunds
Not satisfied with your order? Please review our Return & Refund Policy for full details on eligibility and how to get started.
💬 Need Assistance?
If you have any questions about your order or delivery, please reach out:
📧 hashmartofficial1@gmail.com
📍 Serving customers in the UAE and Saudi Arabia